FAQs

 

ORDERING

I never received an order confirmation email.

This is typically the result of a mistyped email address during checkout.  Please contact us so we can change your email address. We can then go ahead and send you your order confirmation!

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

 

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers, don't worry!

 

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Please note that any orders that have already been packed or shipped cannot be cancelled. 

 

When will my order arrive?

Most orders are at the customer's door within 10 days, but during sale periods or the holiday season, it may take a few extra days.

Our prints are manufactured and shipped from the USA!

 

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are shipped from our warehouse within 4 business days of the order being placed. Shipment will arrive in between 6-8 business days after the shipment date, depending on the availability of the carrier provider and location.  We ship from the USA! 

 

Will I be charged with customs and taxes (Non-US orders)?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

 

RETURNS

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

All returns must be in original condition with packaging intact.

 

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number and some photographs and we will make sure to resolve the issue!

 

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.